For ease of purpose this ‘Returns Policy’ shall be written as a collective policy incorporating the procedures for both Evans & Reid Ltd & J Evans & S B Reid and shall be referred to as ‘Evans & Reid’
Our refund and returns policy last 30 days, unless being returned for repair or replacement under warranty.
If 30 days have passed since your purchase or date of delivery (whichever is latest), we may not be able to offer you a full refund or exchange.
Any agreed returns may be subject to a 10% handling charge.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase directly back to any other Manufacturer without express permission from Evans & Reid.
Made to Order (MTO) items
Any item that is Made to Order (MTO) will not normally be accepted for return unless there is some form of defect or manufacturing error.
Any gifts issued as part of, or in connection with your order may also need to be returned, this will be at the discretion of Evans & Reid.
We can replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com.
Some parts (such as electrical components and drive motors) although covered under warranty, require testing before a replacement can be issued. If a replacement part is required before the item can be tested, the replacement part and any associated carriage charges will need to be paid for in full.
To return your product, you should ship your product to:
Evans & Reid Limited
You will be responsible for paying for your own shipping costs for returning your item, unless agreed via the company under a warranty claim or subject to a manufacturing defect. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned items.
Refunds will not be issued until the item has been successfully returned and inspected by Evans & Reid.
Collection of Returns
You may contact us at firstname.lastname@example.org and we can arrange for collection via one of our carriers.
Refunds/credits will not normally be issued until the item has been successfully returned and inspected by Evans & Reid.
Should an item be lost during shipping, refunds/credits may be withheld pending a claim with the carrier company in question.
It is the customer’s responsibility to ensure that the correct items are given to the requesting carrier and are correctly packed for transport (please contact email@example.com for advice, dimensions and weights will also need to be provided), any additional or unexpected costs that occur due to transport issues, may be passed on to the customer.
If you receive a refund, Evans & Reid reserve the right to deduct the cost of return shipping from your refund or add the cost to replacement goods supplied in place of, depending on the reason for return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Once your return is received and inspected and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Contact us at email@example.com for any questions related to refunds and returns.
Evans & Reid uses a variety of shipping methods to ensure as prompt a delivery as possible.
The majority of our shipments are sent on “Next Day” services where geographically possible, unless otherwise agreed with the customer. However, the use of a “Next Day” service is in no way a guarantee that the order will be with the recipient the following working day as there are many factors that can affect the carriers ability to complete the delivery (including but not limited to Weather, Traffic, Mis-Routes, Address Issues, Drivers Hours, Vehicle Breakdowns etc). Refunds and/or discounts will not normally be offered unless there are exceptional circumstances.
Any upgrades and or re-delivery charges may be passed on to the customer at the discretion of Evans & Reid.